ANA Group receives SKYTRAX 5-Star rating for the 13th consecutive time
ANA Group: 13 Years of Excellence Confirmed by SKYTRAX’s Highest Rating
ANA Group has received the prestigious top “5-Star” rating from SKYTRAX for the thirteenth consecutive year. This remarkable achievement, maintained continuously since 2013, confirms the Japanese carrier’s consistent commitment to the highest standards of passenger service at every stage of the journey – from airport services to the onboard experience.
A Global Symbol of Quality
The “World Airline Star Rating” developed by SKYTRAX is based on rigorous audits of airline service quality and ground infrastructure. The 5-Star distinction represents the highest possible rating and is awarded only to a select number of airlines worldwide. ANA is part of an elite group of 11 carriers and remains the only Japanese airline to maintain this status for over a decade.
As emphasized by the company’s President and CEO, Shinichi Inoue, this success is the result of the dedication of all employees: “This recognition reflects our consistent commitment to the highest quality of service and passenger experience. We will continue to raise standards and set new directions for the development of the global airline industry.”
Edward Plaisted, CEO of SKYTRAX, also highlighted the consistently high level of service, including cabin comfort, onboard catering quality, and the professionalism of staff both in the air and on the ground.
Key Strengths of ANA
The SKYTRAX audit particularly recognized several elements of ANA’s offering:
Impeccable cleanliness and aesthetics – cabins and lounges combine modern design with subtle Japanese aesthetics.
Exceptional travel comfort – the luxurious “THE Suite” and “THE Room” classes provide top-level privacy and comfort.
Culinary excellence – carefully curated menus inspired by Japanese cuisine, complemented by high-quality sake.
Omotenashi – Japanese hospitality – a personalized approach and attention to detail form the foundation of service.
Innovation and Future Plans
ANA has no intention of resting on its laurels. In response to evolving traveler needs, the company has announced several new initiatives:
- Introduction of the new Business Class seat “THE Room FX” on Boeing 787-9 aircraft, offering full privacy.
- Expansion of complimentary high-speed Wi-Fi across all classes on international flights.
- Expansion of the “THE CONNOISSEURS” culinary team, which will further enhance the onboard dining experience.
Thirteen consecutive years with SKYTRAX’s highest rating demonstrate not only consistent quality but also the ability to continuously evolve and adapt. ANA Group continues to strengthen its position as one of the leaders in the global airline industry, setting standards that others strive to achieve.
