American Airlines introduces AI in Phoenix

American Airlines has launched an artificial intelligence system at Phoenix Sky Harbor Airport to help passengers make their connecting flights. The new solution allows departures to be delayed by up to 10 minutes if some travelers are arriving late from another flight.

How does the system work?

Until now, the decision to hold a plane was left solely to gate agents. Now, they are supported by an algorithm that analyzes real-time passenger and flight connection data. This makes short delays a calculated choice rather than a matter of discretion.

First rollout and results

During the Labor Day holiday weekend, several flights in Phoenix departed with short delays. This gave passengers arriving late from other flights enough time to reach the gate and board.

The same technology had already been tested at two major hubs: Dallas-Fort Worth and Charlotte Douglas. Phoenix received it just ahead of one of the busiest travel periods of the year.

What does this mean for Polish travelers?

While the change primarily affects U.S. travelers, it may also benefit passengers flying from Poland via American hubs. Thanks to the system, planes are more likely to wait for passengers arriving late from European flights.