All Nippon Airways Wins Two Skytrax 2025 Awards
Japanese Airline Once Again Recognized for Excellence in Service and Hospitality
Tokyo, June 17, 2025 – All Nippon Airways (ANA), Japan’s largest airline and a 5-Star SKYTRAX carrier for 12 consecutive years, has once again been honored for its outstanding quality of service. At this year’s Skytrax World Airline Awards 2025, ANA received the titles of World’s Best Airport Services for the 12th time and Best Airline Staff Service in Asia for the 10th time.
The Skytrax Awards, regarded as some of the most prestigious distinctions in the aviation industry, are based on surveys of millions of travelers from around the world. This marks the sixth consecutive year ANA has won the title for Best Airport Services and the fifth consecutive year it has been recognized for Best Airline Staff Service in Asia.
“A Recognition of Our Team’s Dedication”
“It is a tremendous honor to once again be recognized by Skytrax with these prestigious awards,” said Shinichi Inoue, President and CEO of ANA. “This recognition reflects the passion and dedication of our entire ANA team, who embody the spirit of Japanese hospitality every day. The trust and satisfaction of our customers remain our top priorities, and we continuously strive to make every journey a unique and personal experience. At ANA, we want every flight to be more than just a trip – a seamless experience connecting our passengers with the world and what they love.”
A Seamless Journey from Check-In to Boarding
The World’s Best Airport Services award highlights ANA’s commitment to providing passengers with a smooth and comfortable travel experience, from check-in to boarding. The airline continues to develop its ANA Smart Travel program, which uses digital innovation to make it easier for passengers to submit compensation claims for delays or cancellations directly from their smartphones.
In response to the growing number of international departures from Tokyo Haneda Airport’s Terminal 2, ANA has also improved the connection between the main and satellite buildings, reducing transfer times and enhancing passenger convenience.
Best Airline Staff Service in Asia
The Best Airline Staff Service in Asia award recognizes the highest quality of customer service provided by ANA’s ground and cabin staff. The airline continues to invest in solutions that help personalize each traveler’s experience.
ANA is implementing an integrated passenger information management system that enables personalized service and better coordination between ground and in-flight teams. A new operational system in Business Class also allows cabin crew to share real-time updates on meal and beverage orders, streamlining service and allowing more time for personal engagement with passengers.
ANA also organizes an Airport Customer Service Skills Contest, which helps employees develop their skills through practical training and friendly competition, encouraging continuous improvement and service excellence.
Accessibility and Inclusion at the Forefront
Accessibility remains a top priority for ANA. The airline has expanded its remote sign language interpretation service to all domestic airports in Japan to support passengers with hearing or speech impairments. Additionally, easy-to-hear speakers have been installed at major airports to improve the clarity of announcements.
Continuous Improvement
As a SKYTRAX 5-Star Airline since 2013, ANA remains committed to ensuring the highest levels of safety, service quality, and Japanese hospitality. Through continuous innovation, attention to detail, and customer-focused initiatives, ANA continues to strengthen its position as one of the world’s most respected airlines.
